Dear Agoda Team,**Refer my booking ID - ********* made with Taja Apartments for * night...
GetHuman1928428's customer service issue with Agoda from January 2019
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The issue in GetHuman1928428's own words
Dear Agoda Team,**Refer my booking ID - ********* made with Taja Apartments for * nights stay at Krakow, Poland from *th to *th January ****. When we reached the apartment, the whole place was a mess as the heaters were not working and bathroom was very dirty and shower door was broken. Also the internet was not working. It was - * degrees and the whole apartment was freezing.**We immediately called up the apartment team and they could not fix the problem and I was compelled to cancel my booking and move to another property paying additional cost for the night as I have a family to look after. I clearly informed the property owner and he cut out a sorry figure asking us to move elsewhere. We vacated the apartment and move out leaving the keys as is.**Today, I was charged on my credit card and I am very upset with this issue. How can we be cheated like this and when AGODA is our agent. My simple question to Agoda and Taja Apartment is have I done a mistake using Agoda to book my holiday apartment ? Was it my mistake that the apartment heater is not working? After making the booking is there was no one to help us out in a foreign country, are we supposed to be penalised?. **I would request Agoda to refund the amount without any further delay.**Best regards,**Joydeep Menon
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