Dear Agoda Team,**Refer my booking ID - ********* made with Taja Apartments for * night...

GetHuman1928428's customer service issue with Agoda from January 2019

9 views | 20781 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1928428's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1928428's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1928428 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1928428 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1928428's own words
Dear Agoda Team,**Refer my booking ID - ********* made with Taja Apartments for * nights stay at Krakow, Poland from *th to *th January ****. When we reached the apartment, the whole place was a mess as the heaters were not working and bathroom was very dirty and shower door was broken. Also the internet was not working. It was - * degrees and the whole apartment was freezing.**We immediately called up the apartment team and they could not fix the problem and I was compelled to cancel my booking and move to another property paying additional cost for the night as I have a family to look after. I clearly informed the property owner and he cut out a sorry figure asking us to move elsewhere. We vacated the apartment and move out leaving the keys as is.**Today, I was charged on my credit card and I am very upset with this issue. How can we be cheated like this and when AGODA is our agent. My simple question to Agoda and Taja Apartment is have I done a mistake using Agoda to book my holiday apartment ? Was it my mistake that the apartment heater is not working? After making the booking is there was no one to help us out in a foreign country, are we supposed to be penalised?. **I would request Agoda to refund the amount without any further delay.**Best regards,**Joydeep Menon

GetHuman1928428 did not yet indicate what Agoda should do to make this right.

How GetHuman1928428 fixed the problem

We are waiting for GetHuman1928428 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1928428 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1928428
Jan 9th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 20781 others
0 customers following this


GetHuman1928428 started working on this issue
Jan 9th, 2019 8:20am