Complaint regarding treatment of guest by hotel staff **We had a terrible experience wh...

GetHuman1855229's customer service issue with Agoda from December 2018

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The issue in GetHuman1855229's own words
Complaint regarding treatment of guest by hotel staff **We had a terrible experience while check-in at this hotel ,and we would like a refund. The hotel caused great inconvenience to an elderly gentlemen for whom I had booked the room through the website AGODA. **The guest reached at * am, which was before check-out. He not extended the courtesy of being given a room early. Rather he was not even allowed to use the lobby to wait and was also not given access to a washroom. He was treated rudely by the hotel staff and mistreated. Due to mistreatment by the staff, we had to leave the hotel. **This is completely unacceptable behaviour for a hotel and we expect a refund on our booking. Details of the booking are as follows. **OYO **** Sam Hotel*Booking ID: **********Standard Double or Twin * * room * Dec ** - Dec **, ******Paid Rs. *,*******Booking was done by Tanuja Sharma ( m. *************)**Waiting to hear from you at the earliest. ***Dr. Tanuja Sharma

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Agoda

Customer service issue
Reported by GetHuman1855229
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 19485 others
0 customers following this

Timeline

GetHuman1855229 started working on this issue
Dec 29th, 2018 9:41am