Complaint regarding treatment of guest by hotel staff **We had a terrible experience wh...
GetHuman1855229's customer service issue with Agoda from December 2018
4 views | 19485 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1855229's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1855229's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1855229 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1855229 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1855229's own words
Complaint regarding treatment of guest by hotel staff **We had a terrible experience while check-in at this hotel ,and we would like a refund. The hotel caused great inconvenience to an elderly gentlemen for whom I had booked the room through the website AGODA. **The guest reached at * am, which was before check-out. He not extended the courtesy of being given a room early. Rather he was not even allowed to use the lobby to wait and was also not given access to a washroom. He was treated rudely by the hotel staff and mistreated. Due to mistreatment by the staff, we had to leave the hotel. **This is completely unacceptable behaviour for a hotel and we expect a refund on our booking. Details of the booking are as follows. **OYO **** Sam Hotel*Booking ID: **********Standard Double or Twin * * room * Dec ** - Dec **, ******Paid Rs. *,*******Booking was done by Tanuja Sharma ( m. *************)**Waiting to hear from you at the earliest. ***Dr. Tanuja Sharma
GetHuman1855229 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1855229 fixed the problem
We are waiting for GetHuman1855229 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.