Regarding booking ID’s ********* & *********. Reservations for Sabang Luxury Room at th...

GetHuman1852640's customer service issue with Agoda from December 2018

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The issue in GetHuman1852640's own words
Regarding booking ID’s ********* & *********. Reservations for Sabang Luxury Room at the Sheridan Beach Resort & Spa on Feb. **-** **** & Feb. **-** ****. The Sheridan Resort has advised that I am only booked for a Delux room on these booking ID’s & not the Sabang Luxury room. The Resort also said that I need to follow up with the travel agency I booked through. The Resort also confirmed they only have one type of room that contains the word Sabang. So either there was a mistake getting me the proper room or your website had incorrect information. Please look into this as I want the Sabang suite as advertised. I’m also past a point of finding comparable rooms as most resorts have are no longer available on my requested dates. You can reach me via phone or email. Thank you.*Stephen Lyons******@***.com****-***-*****Canada

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Agoda

Customer service issue
Reported by GetHuman1852640
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 19403 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1852640 started working on this issue
Dec 28th, 2018 10:12pm

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