I want a total refund. Please don't bounce me around back and forth. Just return my funds. Thank you

GetHuman1839698's customer service issue with Agoda from December 2018

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The issue in GetHuman1839698's own words
Rent a hotel but pictures posted were deceptive. ... Room was horrible checked out early kids were getting sick. Possible mold in room. Had to clean the bathroom. Smelly room had to spray the bed just in case of bed bugs. Etc. I have pictures of the room.
Because the rooms were close to where I was visiting family. To find another hotel was out of my price range.
Refund all of my money quickly. And go take your own pictures or hire someone else out to take pictures. The site was deceiving.
As a new customer I truly expected honesty. This hotel omg needs lots of work and attention. It could be great if the right owner had money to fix it up. Too much for it and it's awful. Would not stay there again.
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Customer service issue
Reported by GetHuman1839698
Dec 27th, 2018 - 4 years ago
Seen by 10 customers so far
Similar issue to 19221 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman1839698 started working on this issue
Dec 27th, 2018 2:29pm
GetHuman1839698 indicated the issue is not fixed yet.
Dec 27th, 2018 2:30pm

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