Hi, **Good morning*Hope you are well. I just have a concern about the reservation I hav...

GetHuman-e_angeli's customer service issue with Agoda from December 2018

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The issue in GetHuman-e_angeli's own words
Hi, **Good morning*Hope you are well. I just have a concern about the reservation I have for Camotes Island cebu in San francisco Garden hotel. This is for tomorrow. However, we just heard the news that there is a storm landing in the area of samar just right across the island of camotes. Weather news says it is expected to flood and will have winds going through the island and I do have a flight going back to singapore on the **st of December. I don’t want to compromise safety and I dont want to get stranded in the island due to weather condition as I need to resume work. I understand I have booked a reservation that is non refundable but can this situation be an exemption because this is already force majeure. Is there anyway I can get my money back? or Can I get a credit to use for another accomodation here in Cebu city wherein I dont need to cross the ocean or get affected by the tropical storm. Please call me back as I have tried to reach out to your hotline number but no body has picked up my call. Booking ID is ********* and last * digit of card number used is ****. You can give me a call back on this number *************

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Agoda

Customer service issue
Reported by GetHuman-e_angeli
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 19103 others
0 customers following this

Timeline

GetHuman-e_angeli started working on this issue
Dec 27th, 2018 1:44am

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