This is about booking reference * *********. *At the time of booking after writing down...

GetHuman1827019's customer service issue with Agoda from December 2018

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The issue in GetHuman1827019's own words
This is about booking reference * *********. *At the time of booking after writing down payment information I before clicking a submit button I went to agoda.com in new browser to tried to check something but the message displayed was Beachfront rooms are not available. Hence, I went to Goibibo and made the same booing from their website and made the payment in INR. I never clicked a submit button on my payment page of agoda. *Somehow I saw a booking confirmation email in my inbox today morning from Agoda.**I called agoda and explain the situation and the agent has agreed to cancel the booking without any penalty after verification with hotel about duplicate booking. He told me that my full amount will be refunded back to my credit card. **However, I receved an email from agoda that my booing is cancelled and $*** will be charged to my cc as cancellation fee.**Please confirm that I will get full refund of $*** and no cancellation fee will be charged to my CC.

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Agoda

Customer service issue
Reported by GetHuman1827019
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 18938 others
0 customers following this

Timeline

GetHuman1827019 started working on this issue
Dec 25th, 2018 2:15pm

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