Hi, *I would like to bring to your attention that my credit card has been charged twice...

GetHuman-chua's customer service issue with Agoda from December 2018

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The issue in GetHuman-chua's own words
Hi, *I would like to bring to your attention that my credit card has been charged twice for the same booking. **My first attempt to book a room via Agoda was unsuccessful. I followed up with a second attempt and this time the payment was processed successfully.**At first transaction did not go through, I naturally assumed my credit card would not be charged. However, while i was checking my credit card statement online yesterday, I realized there was a double charge.**I would like to a refund in the amount of SGD***.** for the first unsuccessful attempt promoted your website.**Please see below for details of my booking.**Property: JW Marriott Hotel Singapore South Beach*Arrival: December **, *****Departure: December **, *****Payment Method: Master card *Card No: XXXX-XXXX-XXXX-******If you have any question or need further information, i can be reached at *** **********I look forward to receiving the full refund. **Regards, *Derrick Chua

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Agoda

Customer service issue
Reported by GetHuman-chua
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 18852 others
0 customers following this

Timeline

GetHuman-chua started working on this issue
Dec 25th, 2018 12:51am
GetHuman-chua shared this issue with friends on Facebook
Dec 25th, 2018 12:52am

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