Hi Agoda team,**I have made a booking for 'Goldsborough Place Apartments' for **st Dece...

GetHuman1820385's customer service issue with Agoda from December 2018

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The issue in GetHuman1820385's own words
Hi Agoda team,**I have made a booking for 'Goldsborough Place Apartments' for **st December-*st January in one week from now. Booking ID: *********.*The day after making this booking, I received a phone call from the manager of the apartment: Venkat Durgam **** *** *** stating that there was an error on the website and this room is not available. He told me to cancel this booking for a full refund. However, there is no way to cancel this booking online with a refund, as this is a non-refundable booking.*This is extremely annoying, and I am not impressed that there is no contact details available for me to call Agoda and get this sorted out.*I would like the full refund of $***.** PLUS the $*.** international transaction fee refunded to me immediately to my paypal account: *****@***.com

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Agoda

Customer service issue
Reported by GetHuman1820385
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18689 others
0 customers following this

Timeline

GetHuman1820385 started working on this issue
Dec 23rd, 2018 11:29pm

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