Agoda has the worst customer service I have ever dealt with. All they do is ignore emails, and cannot be reached by phone.

GetHuman1721664's customer service issue with Agoda from December 2018

16639 similar
0 following
Help with my Agoda issue
GetHuman1721664's next move: talk to Agoda again when they open.
Agoda's call center is closed now. We will send GetHuman1721664 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1721664's own words
I am trying to cancel some reservations made through Agoda due to health issues with our ** year old aunt. She was to make a trip with us, however she has developed a serious health issue and cannot travel. Since we take care of her, we cannot travel either. ... This is the fourth email I have sent. I have not heard back from anyone yet. Our booking number, ********** has been cancelled due to our ** year old aunt having health issues(she has fallen * times in the past two weeks). We have asked for refund, credit to use later or whatever, and have heard nothing back. We have a doctor's letter stating that she cannot travel for safety reasons. Could someone please get back to us. We sent our first email a week ago, and have also tried calling, but to no avail. Is the customer service always this poor, or is just an anomaly? Regards, Sharon & Chip Strong, and June Couvillon
Aunt has these health issues. They ignore our emails and phone calls.
Credit funds back to credit card. We don't mind a fair cancellation fee, but when no one responds to our emails or phone calls, we feel we are being ignored. What reputable company does that?
I think all customers who use your service is a good customer, don't you?
Four emails, numerous phone calls. Emails have not been replied to, and the phone only allows automated responses (cannot get a real person on the line)
I have an issue with Agoda too
How GetHuman1721664 fixed the problem
We are waiting for GetHuman1721664 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1721664 fixes it.
This email address isn't valid


Agoda customer service. Needed to have a booking cancelled due to health issues with our ** year old aunt.
Customer service issue
Reported by GetHuman1721664
Dec 9th, 2018 - 6 mons ago
I have an issue with Agoda too
Seen by 7 customers so far
Similar issue to 16639 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1721664 started working on this issue
Dec 9th, 2018 9:15am
GetHuman1721664 shared this issue with others over email
Dec 9th, 2018 10:52am
GetHuman1721664 shared this issue with followers on Twitter
Dec 9th, 2018 10:53am
GetHuman1721664 shared this issue with your circles on Google+
Dec 9th, 2018 10:53am
GetHuman1721664 indicated the issue is not fixed yet.
Dec 10th, 2018 11:26am