Agoda has the worst customer service I have ever dealt with. All they do is ignore emails, and cannot be reached by phone.

GetHuman1721664's customer service issue with Agoda from December 2018

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The issue in GetHuman1721664's own words
I am trying to cancel some reservations made through Agoda due to health issues with our ** year old aunt. She was to make a trip with us, however she has developed a serious health issue and cannot travel. Since we take care of her, we cannot travel either. ... This is the fourth email I have sent. I have not heard back from anyone yet. Our booking number, ********** has been cancelled due to our ** year old aunt having health issues(she has fallen * times in the past two weeks). We have asked for refund, credit to use later or whatever, and have heard nothing back. We have a doctor's letter stating that she cannot travel for safety reasons. Could someone please get back to us. We sent our first email a week ago, and have also tried calling, but to no avail. Is the customer service always this poor, or is just an anomaly? Regards, Sharon & Chip Strong, and June Couvillon
Aunt has these health issues. They ignore our emails and phone calls.
Credit funds back to credit card. We don't mind a fair cancellation fee, but when no one responds to our emails or phone calls, we feel we are being ignored. What reputable company does that?
I think all customers who use your service is a good customer, don't you?
Four emails, numerous phone calls. Emails have not been replied to, and the phone only allows automated responses (cannot get a real person on the line)
I have an issue with Agoda too
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Agoda

Agoda customer service. Needed to have a booking cancelled due to health issues with our ** year old aunt.
Customer service issue
Reported by GetHuman1721664
Dec 9th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 7 customers so far
Similar issue to 16639 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1721664 started working on this issue
Dec 9th, 2018 9:15am
GetHuman1721664 shared this issue with others over email
Dec 9th, 2018 10:52am
GetHuman1721664 shared this issue with followers on Twitter
Dec 9th, 2018 10:53am
GetHuman1721664 shared this issue with your circles on Google+
Dec 9th, 2018 10:53am
GetHuman1721664 indicated the issue is not fixed yet.
Dec 10th, 2018 11:26am