I accidentally made a booking for Proud Phu Fah (Booking ID: *********) on the...

GetHuman1720408's customer service issue with Agoda from December 2018

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The issue in GetHuman1720408's own words
I accidentally made a booking for Proud Phu Fah (Booking ID: *********) on the ******* to *******, when it was supposed to be ******* to *******. **I tried making an amendment to my booking, where they did not clearly say that the total that will be charged to my credit card is going to be an additional RM*,*** a night! Instead, I understood that the price I initially paid of RM***.** is to be amended to RM*,***. **This is ridiculous as if I were to just ignore this booking and rebook again, it wouldn’t even cost so much! Now I’m paying double just for the same length of time staying in this hotel due to a stupid booking mistake? **I truly appreciate if you understand this and help me rectify this matter and refund my initial charges back to my card. I do not mind paying slightly higher for an amended booking time but double is ridiculous, and it was not clearly stated. **I truly hope you will do your best to assist me on this as you as suppose to be a reputable, reliable website offering us best rates and assistance from your end. Please.
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Agoda

Customer service issue
Reported by GetHuman1720408
Dec 9th, 2018 - 5 mons ago
I have an issue with Agoda too
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Seen by 6 customers so far
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GetHuman1720408 started working on this issue
Dec 9th, 2018 1:16am