My name is Burt Neimeyer and I made a hotel reservation Booking.com, not Agoda. It appe...

GetHuman-burt_nei's customer service issue with Agoda from December 2018

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The issue in GetHuman-burt_nei's own words
My name is Burt Neimeyer and I made a hotel reservation Booking.com, not Agoda. It appears my hotel reservation has been transferred to Agoda. I need to cancel the reservation as my short term job has been extended. I chose and use Booking.com as it is easy to cancel a reservation providing I do it within the time frame* I have never had this problem before and I have used Booking.com numerous times over the years. I have been given a ** digit confirmation code for my hotel reservation. Yes, twenty digits! (********************----This is for the Holiday Diamond Hotel in Hanoi from January * to **, ****.) I called your ********** number and entered the confirmation but the recording said it was not valid and hung up on me. No operator to help out---just hung up. I called three times---same story. I tried to do it online as that what was recommended on your website. I set up an account with Agoda and Agoda doesn't even have record of this hotel reservation so how can I even cancel it if you don't know it exists? I want and NEED to cancel this reservation due to my job! Please help...Thank you.
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Agoda

Customer service issue
Reported by GetHuman-burt_nei
Dec 9th, 2018 - 5 mons ago
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GetHuman-burt_nei started working on this issue
Dec 9th, 2018 12:39am