Before contacting them, items GetHuman1715811 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1715811's own words
Dear Agoda!**November **, I booked the hotel "* Heaven Hotel" * rooms for * people. The reservation number is *********. I chose to have the opportunity of free cancellation until April **th. In the description of the hotel said about free cancel until April **. On the same day, November **, hotel was canceled immediately by me, due to an error in the choice of date.*December *, ****** KRW was written off (full price of the canceled reservation *********).**We are contacting you directly because Russian support says that this is not our problem. *Is it really not possible to protect the buyer from incorrect actions?**Please understand this problem, the site has some bugs and we found it in a very unpleasant situation for us.*My friends and me want to book a hotel again or get a full refund. *If you need i’ll attach to this letter all screenshots we have. Hope for your understanding.*Best regards!
GetHuman1715811 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1715811 fixed the problem
We are waiting for GetHuman1715811 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.