Dear Agoda!**November **, I booked the hotel "* Heaven Hotel" * rooms for * people. Th...

GetHuman1715811's customer service issue with Agoda from December 2018

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The issue in GetHuman1715811's own words
Dear Agoda!**November **, I booked the hotel "* Heaven Hotel" * rooms for * people. The reservation number is *********. I chose to have the opportunity of free cancellation until April **th. In the description of the hotel said about free cancel until April **. On the same day, November **, hotel was canceled immediately by me, due to an error in the choice of date.*December *, ****** KRW was written off (full price of the canceled reservation *********).**We are contacting you directly because Russian support says that this is not our problem. *Is it really not possible to protect the buyer from incorrect actions?**Please understand this problem, the site has some bugs and we found it in a very unpleasant situation for us.*My friends and me want to book a hotel again or get a full refund. *If you need i’ll attach to this letter all screenshots we have. Hope for your understanding.*Best regards!
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Agoda

Customer service issue
Reported by GetHuman1715811
Dec 8th, 2018 - 5 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1715811 started working on this issue
Dec 8th, 2018 7:42am