I tried to called up Agoda for a telephonic conversation but failed to communicate my...

GetHuman1709962's customer service issue with Agoda from December 2018

2 views
 | 
16411 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman1709962's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1709962's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1709962 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1709962 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1709962's own words
I tried to called up Agoda for a telephonic conversation but failed to communicate my issue. Imade a booking through Agoda on **th Of November ****, the booking ID was ********* for Mr. R. Agarwala. The payment for the above booking was been made through my SBI card ending with ****. My guest checked in the hotel and stayed as per my booking, but* upon checking my card's statement it is noticed that two amounts , amounting to Rs. *,***.** & Rs. *,***.** has been debited to my account against payment to Agoda Hotel reservation. I would like to clarify that while making the booking one of my transaction was failed due to network connectivity issue and simultaneously I opted out to book the same property again and made the payment against the booking which was confirmed with booking no. *********.*Hence, I would like to request your team to verify the booking and refund me the amount of Rs. *,***.** wrongly debited to my card at the earliest. Awaiting an early response from your end. Furthermore, I would like to request for call back from Agoda Team for satisfaction towards resolving of my issue.*Regards,*Ashish Choudhury**********************
GetHuman1709962 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1709962 fixed the problem
We are waiting for GetHuman1709962 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1709962 fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman1709962
Dec 7th, 2018 - 6 mons ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 16411 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1709962 started working on this issue
Dec 7th, 2018 2:59pm