I tried to called up Agoda for a telephonic conversation but failed to communicate my...
GetHuman1709962's customer service issue with Agoda from December 2018
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1709962's own words
I tried to called up Agoda for a telephonic conversation but failed to communicate my issue. Imade a booking through Agoda on **th Of November ****, the booking ID was ********* for Mr. R. Agarwala. The payment for the above booking was been made through my SBI card ending with ****. My guest checked in the hotel and stayed as per my booking, but* upon checking my card's statement it is noticed that two amounts , amounting to Rs. *,***.** & Rs. *,***.** has been debited to my account against payment to Agoda Hotel reservation. I would like to clarify that while making the booking one of my transaction was failed due to network connectivity issue and simultaneously I opted out to book the same property again and made the payment against the booking which was confirmed with booking no. *********.*Hence, I would like to request your team to verify the booking and refund me the amount of Rs. *,***.** wrongly debited to my card at the earliest. Awaiting an early response from your end. Furthermore, I would like to request for call back from Agoda Team for satisfaction towards resolving of my issue.*Regards,*Ashish Choudhury**********************
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