Request for cancellation of hotel booking (URGENT

GetHuman-conradpa's customer service issue with Agoda from December 2018

5 views
 | 
16152 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman-conradpa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-conradpa's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-conradpa a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-conradpa may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-conradpa's own words
There was previously an event that was supposes to take place in langkawi. It was a music concert, with one of the main acts being Martin Garrix. However, this concert was cancelled last minute(yesterday), and therefore I have made the decision not to fly to Langkawi, this being the reason I am now requesting cancellation of the booking.* I understand charges may*will be incurred. However, if they are being incurred, may I request that the transaction be done later during the day, as the account linked to the card used to book the hotel currently has insuffixient funds to make the payment.* I should be able to add funds to the account by **pm today. I hope to hear from you soon.
GetHuman-conradpa did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-conradpa fixed the problem
We are waiting for GetHuman-conradpa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman-conradpa fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-conradpa
Dec 6th, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 5 customers so far
Similar issue to 16152 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-conradpa started working on this issue
Dec 6th, 2018 12:06am