Dear GetHuman, we have a current booking to check-in on the *th Dec Saturday. However...

GetHuman-winterfl's customer service issue with Agoda from December 2018

Help with my Agoda issue
The issue in GetHuman-winterfl's own words
Dear GetHuman, we have a current booking to check-in on the *th Dec Saturday. However, due to unforseen circumstances, we would like to request for a check-in one day later on the *th Dec Sunday instead. We have called up the hotel directly and was informed that they are alright with the change and that there are rooms available. However, as the booking is done via agoda, the change has to be initiated by Agoda. We have been trying to get through agoda with three **min long wait on each call with to no avail. Would really like to have some assistance on this please. Thank you!
GetHuman-winterfl did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-winterfl fixed the problem
We called the hotel directly to check if the booking can be changed on their ends. We then called the local agoda number (was put on hold for ** minutes though), told them of our problem, while also informing them that the hotel has checked and agreed. Agoda was then really quick to help us resolve the problem by contacting the hotel and make the necessary changes.
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Customer service issue
Reported by GetHuman-winterfl
Dec 5th, 2018 - a mon ago
I have an issue with Agoda too
GetHuman-winterfl shared how to fix
Seen by 5 customers so far
Similar issue to 16045 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-winterfl started working on this issue
Dec 5th, 2018 6:35am
GetHuman-winterfl confirmed the issue is fixed. Hooray!
Dec 5th, 2018 8:01am