Hi, I would like to change my booking from residence hotel * TO residence hotel ** whic...

GetHuman-charmnav's customer service issue with Agoda from December 2018

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The issue in GetHuman-charmnav's own words
To change * transfer my booking from residence hotel * TO Residence hotel ** instead ... Hi, I would like to change my booking from residence hotel * TO residence hotel ** which is better and more convenient for me and the kids to travel from and to the station. I already coordinated this in the reception. I wanted to avail your promo for residence hotel ** today as well. Please advise the soonest and would appreciate your accommodation for my request.*Booking number - **********Will avail the same room category-comfort room* non-smoking* big bed*Same booking dates - jan **-**,*****Please advise as soon as possible. *Also would appreciate your help for the refund.***My main concern is to let Agoda to fix this by transferring my booking from residence hotel * to residence hotel * . I already coordinated this to the hotel reception and advised me to make an arrangement with Agoda for them to arrange the booking. Please reply to my email asap. Thank you
Not answering my query on time. Ive been emailing since Dec **
Answering my queries. Please send reply to my email anytime the soonest.
I always consider to book with Agoda rather than any other booking company. I would say Im a loyal customer. Im expecting to meet my expectations to help their customers and answer queries on time so we can proceed what to do next
Im trying to get through the hotline but no one answers. I emailed several times and until now no reply from agoda yet
I have an issue with Agoda too
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Agoda

Hotel booking
Customer service issue
Reported by GetHuman-charmnav
Dec 3rd, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 5 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-charmnav started working on this issue
Dec 3rd, 2018 6:40am