Hi there, *We should up to our booking in Bangkok, the Paradise Sukhumvit, and it was n...

GetHuman-lisabru's customer service issue with Agoda from November 2018

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The issue in GetHuman-lisabru's own words
Hi there, *We should up to our booking in Bangkok, the Paradise Sukhumvit, and it was not at all as advertised. *The hotel is extremely dirty and the pool was disgusting and unusable. Very run down. I actually had to ask if there were two different hotels with the same name as we were convinced we were in the wrong location. *We could not stay there. I requested a refund from the hotel and was directed back to you. *The hotel manager is willing to confirm that we left and did not stay at the hotel. *Please process a refund as this was extremely disappointing and very inconvenient for us as we know have to look for other accommodations. *Appreciate your support with this issue as we use your service often. *Thank you.
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Agoda

Customer service issue
Reported by GetHuman-lisabru
Nov 27th, 2018 - 9 mons ago
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GetHuman-lisabru started working on this issue
Nov 27th, 2018 11:11am