Hello, **I recently made a booking with a resort through Agoda and have been trying to...

GetHuman-lexaaur's customer service issue with Agoda from November 2018

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The issue in GetHuman-lexaaur's own words
Hello, **I recently made a booking with a resort through Agoda and have been trying to get in contact ever since.**I originally was searching for hotels*resort for Nusa dua-Bali on Trivago and pressed on a link ‘Check deals’ which took me to Agoda.**The Agoda search was resorts in Nusa dua- my original search from Trivago. As I skimmed through resorts, I found they were all in Nusa dua but * resort- the one I clicked and booked which ended up in Changgu!*I tried to cancel and get a refund right away!!*I have been living with a large amount of stress since this happened as we are not wealthy people and I can not get a refund back from the hotel. I have tried contacting them and they will not budge, I am looking for some help! Eve a partial refund, I will take as this point.* *All I want is a refund as my family are spending the holidays in Nusa dua, I have a * year old daughter and I would like us to be in Nusa dua with our family for Christmas holidays. I honestly don’t know what to do at this point. **I am struggling to cope thinking about having to travel to Changgu at **.**pm from the airport to Changuu which is **-** mins away from the airport with my * year old daughter who does not travel well.*I really need help.**Please if you can help me in any way, I would be very grateful.**Kind regards, **Alexeya
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Agoda

Customer service issue
Reported by GetHuman-lexaaur
Nov 27th, 2018 - 9 mons ago
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GetHuman-lexaaur started working on this issue
Nov 27th, 2018 6:18am