With reference to my booking ID ********* as detailed below:* *Hotel: Shanedel’s Inn...

GetHuman1625051's customer service issue with Agoda from November 2018

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The issue in GetHuman1625051's own words
With reference to my booking ID ********* as detailed below:* *Hotel: Shanedel’s Inn & Caf**Room Type: Quadruple Room*City*Country: Basco*Philippines*Arrival: September **, *****Departure: September **, ***** *Cancellation and Change Policy: Any cancellation received within * day prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night charge (Property policy). Please note that I was charged PHP *.** using my nominated debit card.* *As what your agent discussed to me over the phone, you gave me an option for a $** agoda points that I can use for my next booking as compensation or to continue the process of the refund of PHP *.** back in my card.**Since no credit of P*.** was posted in my account, kindly proceed with the $** agoda points that I can use since I am booking for accommodation to Sydney. I have been following the PHP*.** refund since September and since until now it has not been resolved, I demand that you give me the details of the $** offer for agoda points.
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Customer service issue
Reported by GetHuman1625051
Nov 26th, 2018 - 10 mons ago
I have an issue with Agoda too
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GetHuman1625051 started working on this issue
Nov 26th, 2018 3:45am