Before contacting them, items GetHuman1625051 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1625051's own words
With reference to my booking ID ********* as detailed below:* *Hotel: Shanedel’s Inn & Caf**Room Type: Quadruple Room*City*Country: Basco*Philippines*Arrival: September **, *****Departure: September **, ***** *Cancellation and Change Policy: Any cancellation received within * day prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night charge (Property policy). Please note that I was charged PHP *.** using my nominated debit card.* *As what your agent discussed to me over the phone, you gave me an option for a $** agoda points that I can use for my next booking as compensation or to continue the process of the refund of PHP *.** back in my card.**Since no credit of P*.** was posted in my account, kindly proceed with the $** agoda points that I can use since I am booking for accommodation to Sydney. I have been following the PHP*.** refund since September and since until now it has not been resolved, I demand that you give me the details of the $** offer for agoda points.
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