I received a email pertaining to the promotion of Hilton Hotel in Niseko from Agoda. I...

GetHuman-chtey's customer service issue with Agoda from November 2018

3 views
 | 
14561 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman-chtey's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chtey's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-chtey a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-chtey may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-chtey's own words
I received a email pertaining to the promotion of Hilton Hotel in Niseko from Agoda. I login in to the Agoda Web and selected the booking. Accordind to emai, there is free cancellation for the booking and also there is promotion discount shown after we pressed the booking button. After I pressed the book and pay now button, the transaction was immediately enforced and the gone through without asking our reconfirmation. I have immediately proceed with my cancellation as I just wanted to checked the prices before made the decision. The booking was successfully cancelled but later I received a message from Agoda informing that the booking was cancelled but no refund will be made to me. The booking ID is *********. I do not understand how can the cancellation was done but no refund is provided. My question: Have I been charged? if I want to speak to Agoda person incharged, How should I do?
GetHuman-chtey did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-chtey fixed the problem
We are waiting for GetHuman-chtey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chtey fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-chtey
Nov 24th, 2018 - 10 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 14561 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-chtey started working on this issue
Nov 24th, 2018 7:10am