Booking made ********* for a studio apartment non-refundable with Elements Escape Apart...
GetHuman1374118's customer service issue with Agoda from October 2018
Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1374118's own words
Cancel a booking to rebook an upgraded apartment ... Booking made ********* for a studio apartment non-refundable with Elements Escape Apartments Queenstown NZ. We need to upgade to a two bedroom apartment - we have contacted the hotel - Lucy- who has agreed to cancel the booking - refund the money and then for us to book a two bedroom apartment. I would like Agoda to contact the hotel to confirm that we can receive a refund of the money already paid for the studio or just pay the balance of the two bedroom apartment price. I need this resolved quickly. I am hesitant to cancel the room until I hear from Agoda that this is OK - We are a resort Melaleuca Resort and I have tried to contact our rep to try to sort it out but no luck there. Can you please help? I want to book the two bedroom at the price offered on Agoda as it is now.
Cancel the studio apartment without fee so I can rebook the upgrade
I have tried to contact Agoda without success
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