Booking made ********* for a studio apartment non-refundable with Elements Escape Apart...

GetHuman1374118's customer service issue with Agoda from October 2018

3 views
 | 
10390 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman1374118's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1374118's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1374118 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1374118 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1374118's own words
Cancel a booking to rebook an upgraded apartment ... Booking made ********* for a studio apartment non-refundable with Elements Escape Apartments Queenstown NZ. We need to upgade to a two bedroom apartment - we have contacted the hotel - Lucy- who has agreed to cancel the booking - refund the money and then for us to book a two bedroom apartment. I would like Agoda to contact the hotel to confirm that we can receive a refund of the money already paid for the studio or just pay the balance of the two bedroom apartment price. I need this resolved quickly. I am hesitant to cancel the room until I hear from Agoda that this is OK - We are a resort Melaleuca Resort and I have tried to contact our rep to try to sort it out but no luck there. Can you please help? I want to book the two bedroom at the price offered on Agoda as it is now.
Cancel the studio apartment without fee so I can rebook the upgrade
I have tried to contact Agoda without success
I have an issue with Agoda too
How GetHuman1374118 fixed the problem
We are waiting for GetHuman1374118 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1374118 fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman1374118
Oct 19th, 2018 - 25d ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 10390 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1374118 started working on this issue
Oct 19th 5:34am