My friend and I stayed in Hotel Pennsylvania, NYC on October *th. We were supposed to...

GetHuman1370487's customer service issue with Agoda from October 2018

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The issue in GetHuman1370487's own words
My friend and I stayed in Hotel Pennsylvania, NYC on October *th. We were supposed to stay October *th as well but we were not able to because I became very ill with a fever, body aches and tonsillitis, so we had to leave the morning of the *th. I tried to get the entire trip canceled before arriving, but no one was answering the phone. I was on the phone for ** minutes with no answer from this company. In addition to this, the hotel itself was dirty with carpet stains and the shower was stained as well. I couldn't even put my feet in the shower becuase it was so unsanitary. It was a very unenjoyable experience.The manager of the hotel, Tim assured us that we would get a refund for the *th but we have yet to get a refund. We have a right to get a refund for the *th because we did not even stay in the hotel, and we had a legitimate medical reason. My name is Jackie Greco. You can contact me by email. Thank you.
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Agoda

Customer service issue
Reported by GetHuman1370487
Oct 18th, 2018 - a mon ago
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Timeline
GetHuman1370487 started working on this issue
Oct 18th 5:13pm