With reference to my booking ID ********* as detailed below:* *Hotel: La Suite West – H...

With reference to my booking ID ********* as detailed below:* *Hotel: La Suite West – Hyde Park*Room Type: Superior Room*City*Country: London*United Kingdom*Arrival: November *, *****Departure: November **, *******Hi Jezrael**Thank you for your prompt email.**I would really be grateful if you could assist me in negotiating a full refund with the property. **The reasons for the cancellation are***) due to family matters, we have to cut short our European trip (please refer to other upcoming bookings) ***) the hotel is centrally located and very popular. Im confident that they will not have difficulty in renting out our rooms.***) I have been a loyal and active Agoda member since ****. Throughout the years I have been making hotel bookings via Agoda (please check my history).***) we rarely make such request of cancellation (please check our past records) unless it is genuine.**We trust that the above points suffice for you to negotiate with the property. We thank you in advance for your kind assistance on this matter.**Sincerely **Nizam Wahab