For your information, I had been surveying for this hotel quite sometime ago and decide...
GetHuman-szelingh's customer service issue with Agoda from October 2018
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Help with my Agoda issue
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The issue in GetHuman-szelingh's own words
For your information, I had been surveying for this hotel quite sometime ago and decided to book it on last Sunday. Anyway, I could have book from booking.com as the deal is actually RM*** cheaper than agoda with the same items provided. However, due to the misleading information from Agoda, as when I browse it from my pc, it does not mentioned if the breakfast is not included in that deal and I had been searching for quite some while. But I manage to saw a breakfast icon shown at the main page of my search hotel on agoda page. I am really disappointed with Agoda as I could have book from booking.com with breakfast included a much cheaper price than Agoda. The misleading information in Agoda resulted that I had miss out this opportunity, I could have pay extra RM** to book at booking.com with breakfast included but now I have to pay additional of RM*** for this misleading information. I had been a loyalty customer with Agoda but I will really look into my loyalty with Agoda right now.
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