Hi I am Meiga with booking numb *********. I firstly booked the small room with Polaris Guesthouse seoul, but when I come here the room is too small. So I and Polaris Guest house agree to change the room, and I have PAID them in cash for changing the new room. And they asked me to ask full refund through Agoda. You can email them for ensure. Can I get the refund?

GetHuman-cindyya's customer service issue with Agoda from October 2018

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Get refund from agoda ... Hi I am Meiga with booking numb *********. I firstly booked the small room with Polaris Guesthouse seoul, but when I come here the room is too small. So I and Polaris Guest house agree to change the room, and I have PAID them in cash for changing the new room.*And they asked me to ask full refund through Agoda. You can email them for ensure.*Can I get the refund?
Nothing.
Giving me full refund as Polaris has agreed to give me full refund. Because I have paid them full by cash.
I am new customer in agoda and this is the first time I booked through here. Overall Agoda has good reputation that is why I trust for booking through here.
Calling Agoda centre in Korea(where I am right now) but I cannot speak Korean. So I dont know how to approach. I have sent email but the email can’t be sent.
I have an issue with Agoda too
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Agoda

Guesthouse
Customer service issue
Reported by GetHuman-cindyya
Oct 15th, 2018 - 2 mons ago
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Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-cindyya started working on this issue
Oct 15th 10:48am