Dear sir*madam, *I booked * rooms in a hotel in Malaysia on the ** october** around...

GetHuman-lailasem's customer service issue with Agoda from October 2018

Help with my Agoda issue
The issue in GetHuman-lailasem's own words
I am trying to be refunded or postpone the the booking to next year November ****. I have been sick with dislocated shoulder for the last * weeks. Going to drs, physiotherapy X-ray and ultrasound. This is why I did not write to u to find out what is happening. Agoda said they are going to fix it, but it falls into deaf hears. The jolted name is E&R residences Kualalumpur Malysia. We booked on... ... Dear sir*madam, *I booked * rooms in a hotel in Malaysia on the ** october** around *.** pm. My sister Nahid has MS her legs has gone numb in the middle of the same night we booked the rooms st residences Kualalumpur Malaysia . Yesterday we were completely busy ringing her son in the USA to find out what to be done. It was suggested by her doctor that she should get back home. Her son is coming to take her back. I have cancelled the the airline tkts and I wanted to cancel the hotel booking with agoda our booking ID no is *********. Could u pls cancelle our booking. That was her whish to go with her sisters before she loses her mobility, but it is so hard to see her wish’s not coming true. I have been devastated not to do this with her. It is a very sad time for us. *Regards**Laila Ismeal * ** ***********WA Australia

GetHuman-lailasem did not yet indicate what Agoda should do to make this right.

How GetHuman-lailasem fixed the problem
As I wrote to the people in malysia and describe my situation, they are not very helpful. As this unfortunate thing happened to us and my sister can not walk and she has to go back to home to USA. Her specialist told her son to get her back as soon as it is possible. I would like to be refunded, or resedual the the booking of hotel to next year November **** for the that ** days or * days.
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Agoda

Customer service issue
Reported by GetHuman-lailasem
Oct 15th, 2018 - 2 years ago
Fixed
GetHuman-lailasem shared how to fix
Seen by 28 customers so far
Similar issue to 9946 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-lailasem started working on this issue
Oct 15th, 2018 1:48am
GetHuman-lailasem confirmed the issue is fixed. Hooray!
Oct 16th, 2018 2:21am
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 16th, 2018 2:42am
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 16th, 2018 9:15am
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 20th, 2018 12:33am
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 20th, 2018 1:00pm
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 20th, 2018 1:08pm
GetHuman-lailasem indicated the issue is not fixed yet.
Oct 20th, 2018 1:16pm
GetHuman-lailasem indicated the issue is not fixed yet.
Nov 8th, 2018 8:57am
GetHuman-lailasem indicated the issue is not fixed yet.
Nov 8th, 2018 9:01am
GetHuman-lailasem indicated the issue is not fixed yet.
Nov 8th, 2018 9:17am
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Nov 8th, 2018 9:20am