I got the key a minute ago and very surprised by the strong chemical smell of the room...

GetHuman-chluser's customer service issue with Agoda from September 2018

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The issue in GetHuman-chluser's own words
I got the key a minute ago and very surprised by the strong chemical smell of the room. Whole floor of the building is full of same chemical smell and the room has mixture of the chemical and bad smell. I AM VERY UNCOMFORTABLE to breath and worrying about health hazard due to the strong chemical. I wanted to cancell whole reservation. However, in order not to make any scene and complaint argument, I just nicely told them to make early check out. In other words, just one day and check out. Regarding the refund, they told me to talk to you. But your phone does not respond at this hours. **I want to cancell whole stay here and full refund. But you are not being connected. Or I want to make early check out tomorrow and get one day refunded. **Honestly, I don't want to stay here even one day (actually even one minute) since breathing here itself is so uncomfortable. I am sure there is health issue with this strong chemical. Instead of such easy solution to cover the smell by strong chemical, they need to clean the room!**Please resolve this issue quickly, so that I can get out as soon as possible now with full refund or at least leave tomorrow right away with only one day charge (or full refund if possible since even one day stay is not I want actually)**Your quick resolutikn and response will be greatly appreciated. **Thanks

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Agoda

Customer service issue
Reported by GetHuman-chluser
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7238 others
0 customers following this

Timeline

GetHuman-chluser started working on this issue
Sep 18th, 2018 6:10am

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