Dear Agoda **I have book Geranium Ladies guesthouse for * people though Agoda with the...

GetHuman1153520's customer service issue with Agoda from September 2018

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The issue in GetHuman1153520's own words
Dear Agoda **I have book Geranium Ladies guesthouse for * people though Agoda with the price at $** from September *, **** to September *, ****. After booking, I had few questions regard to the room but after several phone calls at different times, Geranium Ladies guesthouse still didn’t answer. When I came to Korea, I thought it may be better to meet with them in person. However, when I arrived at Geranium Ladies guesthouse on September * at **:**am, I tried to ring bell and waited for over ** minutes, there was still no one reply. I tried to call them, and knocked on the door, searched for other phone numbers Geranium Ladies guesthouse might have, but none of those options worked. My friends and I tried to come back at many different times, but that option wasn’t work as well. At the end, I have to book a different hotel with an expensive price to sleep that night because that night was on a weekend and at last minute. I have been a loyal customer to Agoda and booked all my hotels through Agoda for this entire trip and never experience this before. I hope Agoda can investigate this incident and compensation for our loss. I think this hotel is cheating on customers. **Thank you,******

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Agoda

Customer service issue
Reported by GetHuman1153520
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 7133 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1153520 started working on this issue
Sep 17th, 2018 7:56am