Dear Agoda **I have book Geranium Ladies guesthouse for * people though Agoda with the...

GetHuman1153520's customer service issue with Agoda from September 2018

13 views | 7133 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1153520's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1153520 got the right customer help using our suggestion.
The issue in GetHuman1153520's own words
Dear Agoda **I have book Geranium Ladies guesthouse for * people though Agoda with the price at $** from September *, **** to September *, ****. After booking, I had few questions regard to the room but after several phone calls at different times, Geranium Ladies guesthouse still didn’t answer. When I came to Korea, I thought it may be better to meet with them in person. However, when I arrived at Geranium Ladies guesthouse on September * at **:**am, I tried to ring bell and waited for over ** minutes, there was still no one reply. I tried to call them, and knocked on the door, searched for other phone numbers Geranium Ladies guesthouse might have, but none of those options worked. My friends and I tried to come back at many different times, but that option wasn’t work as well. At the end, I have to book a different hotel with an expensive price to sleep that night because that night was on a weekend and at last minute. I have been a loyal customer to Agoda and booked all my hotels through Agoda for this entire trip and never experience this before. I hope Agoda can investigate this incident and compensation for our loss. I think this hotel is cheating on customers. **Thank you,******

GetHuman1153520 did not yet indicate what Agoda should do to make this right.

How GetHuman1153520 fixed the problem

We are waiting for GetHuman1153520 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1153520 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1153520
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 7133 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman1153520 started working on this issue
Sep 17th, 2018 7:56am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians