I was searching for accommodation in Vancouver and tentatively booked the Patricia Budg...

GetHuman-froggieq's customer service issue with Agoda from September 2018

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The issue in GetHuman-froggieq's own words
cancel a booking ... I was searching for accommodation in Vancouver and tentatively booked the Patricia Budget Inn. I did not receive a booking confirmation by text phone or email. I had looked at so many different bookings I could not remember who the agency was however expected an email or confirmation that my booking was tentatively made. I did not receive this and only realised it was Agoda when my bank statement was available. I signed in to Agoda and it does not show any booking at all. It states there are no current bookings. I wanted to cancel and contacted the hotel directly in lieu of no details*confirmation to cancel. The hotel directed me to Tourico agency and they directed me to Rocket, another agency that was in the UK who I phoned to find that it is now a taxi company! I have tried to cancel this before the cut off date, have several email communications to show this and now notice as of ******* that I have been charged $*,***.** for a booking I will not be using. I would like a refund for this booking.*Regards*Julia Basson*I have no booking id or confirmation number . They were never sent.
I have not been provided any booking details, confirmation numbers or reference number to chase up.
I would like my money reimbursed as I tried to cancel and could not.
I have been an online accommodation booker for many years and have always received a confirmation of some sort, usually email to confirm my arrangements.
Emailed the hotel direct.*Emailed Tourico who was nominated on the booking at the hotel as the agency.*They referred me to Rocket.*Emailed Rocket and telephoned them in England. It is now a taxi company.*Saw Agoda on bank statement and tried to ring.*As I don't have a booking I.D the call was terminated.
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Hotel bookings
Customer service issue
Reported by GetHuman-froggieq
Sep 15th, 2018 - 4 years ago
Seen by 5 customers so far
Similar issue to 7028 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman-froggieq started working on this issue
Sep 15th, 2018 11:47pm
GetHuman-froggieq indicated the issue is not fixed yet.
Sep 16th, 2018 12:18am

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