Before contacting them, items GetHuman-tzonoqua may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-tzonoqua's own words
I booked a hotel through Agoda listed at $** per night, my booking confirmation came through to me and I have been charged $** per night. *Listing details:*Resort: Kuad Khon Thoe Pai Cottage, Pai Thailand*Booking ID: **********Email: L*****@***.com*Tel: (***) ***-*****Booking dates: January **-********I have screenshots of the listing when it stated it was at $** per night, at the time of my booking. I have been charged to my card already and the site says that it is non- refundable, yet this discrepancy is not my error. I have been using Agoda for ** years and I have never had an over charge happen before, but I am not willing to accept a $** per night hike in hotel fee. **I now see the same room listed on your site at $** per night, and on expedia at $** per night. I will be taking screenshots of the expedia listing as well. Please contact me on how to resolve this issue with the booking on your site. *Colleen Lacroix *(***) ***-*****L*****@***.com*As well as: T*****@***.com*Agoda Booking*Confirmaion ID: *********
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