I booked a * BEDROOM APARTMENT at Quest Woolloongabba (Brisbane) today at a cost of...
GetHuman1085231's customer service issue with Agoda from September 2018
14 views | 5690 similar | 0 following
Help with my Agoda issue
GetHuman1085231's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1085231 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1085231's own words
I was trying to book a * bedroom apartment for the advertised price of $***.** per night - but when the hotel received the booking, somehow the site had replaced the room with a studio apartment. It is NOT the deal I asked for and I WANT IT FIXED! ... I booked a * BEDROOM APARTMENT at Quest Woolloongabba (Brisbane) today at a cost of $***.** Aus. (special price of **% discount on your site). (Booking number ***-***-***-**). When the booking went through it showed the room booked was a STUDIO APARTMENT but for the same price. I called the hotel to check the booking and they told me it had gone through as a studio apartment at $*** Aus. What went wrong - and why am I being charged for a * bedroom apartment but am getting a studio apartment? Can someone fix it PLEASE! I want a * bedroom apartment for the price of $***.** as I have been charged. I have taken photos of the screen that clearly show the deal being offered, and what I believed I had paid for. Something is sadly wrong with your site today - as well as the muck up with the room, it hasn't even generated the confirmation email yet and i made this booking (and checked its validity at the hotel) over an hour ago as I write this email.
I chose a deal and clicked on it in full trust that it would come out right at the other end (the hotel) but - it has taken the amount I chose but given me the WRONG room. It gave me a studio apartment when I booked a * bedroom apartment.
Just changing the booking to a * bedroom apartment for the same price I have been charged - AS THIS WAS THE DEAL I CHOSE IN THE FIRST PLACE!
This is the third time I have stayed at this hotel and have booked through Agoda before. Never had any problems before this.
I have an issue with Agoda too
How GetHuman1085231 fixed the problem
We are waiting for GetHuman1085231 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1085231 fixes it.
This email address isn't valid
Agoda
Customer service issue
Reported by GetHuman1085231
Sep 3rd, 2018 - 5 years ago
I have an issue with Agoda too
Fixed
Seen by 14 customers so far
Similar issue to 5690 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1085231 started working on this issue
Sep 3rd, 2018 8:13am
GetHuman1085231 indicated the issue is not fixed yet.
Sep 3rd, 2018 9:18am
GetHuman1085231 indicated the issue is not fixed yet.
Sep 4th, 2018 10:59pm
GetHuman1085231 indicated the issue is not fixed yet.
Sep 6th, 2018 9:26am
GetHuman1085231 indicated the issue is not fixed yet.
Sep 6th, 2018 9:33am
GetHuman1085231 indicated the issue is not fixed yet.
Sep 6th, 2018 9:34am
Moving? Set Up Services in 1 Call
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians