I was refunded by the hotel but still charged by agoda. Booking * *********. The room w...

GetHuman-mainuu's customer service issue with Agoda from August 2018

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The issue in GetHuman-mainuu's own words
I was refunded by the hotel but still charged by agoda. Booking * *********. The room was broken into. Tv stolen, room dirty. Hotel said i would get a free night and then moved me to another room. Should about $*** refund to my amex card.
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Agoda

Customer service issue
Reported by GetHuman-mainuu
Aug 29th, 2018 - 10 mons ago
I have an issue with Agoda too
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Seen by 28 customers so far
Similar issue to 5363 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-mainuu started working on this issue
Aug 29th, 2018 11:52pm