We arrive in the structure this morning but we Found a lot of problem:*- the toilet plu...

GetHuman1030781's customer service issue with Agoda from August 2018

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The issue in GetHuman1030781's own words
We arrive in the structure this morning but we Found a lot of problem:*- the toilet plumbing didn’t work*- we did not have wi fi connection*- air conditioning Was losing water flooding the flow*- the pool was not usable because was really dirty and nobody was going to clean it*- the kitchen of the restaurant was out of service, we asked for food and *h later they bring us junk food from fast food*For all this reason we decided to move away and that’s Why we ask you a refound, we spend in the structure *h total. If you want we can send you a lot of Picture. We are your client since long time so please be respectful of your customers. If we will not receive at least a partial refound we will decide to do not use your service anymore. *Prenotation number: ************Esterin Taman Wana Resort*Bali, Indonesia* Margherita Martelli

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Customer service issue
Reported by GetHuman1030781
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4783 others
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GetHuman1030781 started working on this issue
Aug 24th, 2018 10:22am