Dear Agoda Team,**I mistakenly booked this hotel with the wrong date. I supposed to che...

GetHuman1027867's customer service issue with Agoda from August 2018

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The issue in GetHuman1027867's own words
Dear Agoda Team,**I mistakenly booked this hotel with the wrong date. I supposed to check in on Saturday **th Aug and check out on **th Aug. I called to check with the hotel and they said okay but they told me to contact to your customer service. Could you please help to amend my booking ? **The detail of my booking is below: **On Thu, Aug **, **** at **:** PM Agoda Customer Service ******@***.com* wrote:* ** *Your booking at Le Tigre Hotel is confirmed and complete with Agoda price guarantee.* * Agoda * * * **Kunthea Thith**Your booking is confirmed and complete!*Your booking ID: ********** *You can easily manage your booking with our self service.* *Manage My Booking* ***Bookings *Go to My Account* * ** **Directions *Find your property* * *Need a ride?**Airport to accommodation*Driver meets you at terminal*Book your ride* ** *Le Tigre Hotel *Le Tigre Hotel* ** **orange-yellow star-**Sok San Road, Steung tmay villa, Siem Reap Central Area, Siem Reap, Cambodia ***** *Siem Reap Central Area, Siem Reap, Cambodia ****** *Reservations:** Room, * Night*Check in:*Thursday, ** August **** (after *:** PM)*Check out:*Friday, ** August **** (before **:** AM)*Booking ID:***********Lead Guest:*Kunthea Thith* *Your booking has been paid in full*Deluxe Double Room*USD *.***Included : Taxes and fees USD *.***Total charge to card:*USD *.*** Best price guaranteed Agoda price guarantee* * * ** *Booking details* * * *Booking details*Occupancy:** Adults*Breakfast:*Not Included*Parking:*Included*Airport pick-up:*Included*Express check-in:*Included*Promotion:**Special requests:**All special requests are subject to availability upon arrival.* *Cancellation and Change Policy*Any cancellation received within * days prior to arrival date will incur the full period charge. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy). * * * ** *Manage My Booking*At our self service, you can go to your personal account to change dates, send special request, get a receipt and cancel your booking online.** ** *Change dates *You can easily amend your booking at any time.* * *** *Special Request *Quickly add breakfast, extra bed or other amenities.* * *** *Get a receipt *Get a receipt for your company business trip.* * *Manage My Booking

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Customer service issue
Reported by GetHuman1027867
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4692 others
0 customers following this


GetHuman1027867 started working on this issue
Aug 23rd, 2018 4:26pm