Hi Agoda, i already make a booking for Josh Hotel on ** to ** September **** (* Nights...

GetHuman-maisuhai's customer service issue with Agoda from August 2018

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The issue in GetHuman-maisuhai's own words
Hi Agoda, i already make a booking for Josh Hotel on ** to ** September **** (* Nights). My booking ID is *********.*I just received an email mention this:**" In regards to your MayBank*U payment for your booking JOSH Hotel from September **, **** to September **, ****, your payment was not approved by MayBank*U. As such your booking request could not be confirmed and has now been cancelled. "**but i check my account already deducted.*RM ***.***reference : **************** *********MOLPAY**Kindly need your cooperation to solve this problem.**Thank you
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Agoda

Customer service issue
Reported by GetHuman-maisuhai
Aug 23rd, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 31 customers so far
Similar issue to 4669 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-maisuhai started working on this issue
Aug 23rd, 2018 1:29pm
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 26th, 2018 10:58pm
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 27th, 2018 12:42am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 27th, 2018 12:49am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 27th, 2018 12:50am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 27th, 2018 12:50am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 27th, 2018 1:02am
GetHuman-maisuhai confirmed the issue is fixed. Hooray!
Aug 28th, 2018 2:00am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 28th, 2018 2:01am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 30th, 2018 1:23am
GetHuman-maisuhai indicated the issue is not fixed yet.
Aug 31st, 2018 12:17am