Hai,*Order number **********I booked an apartment at the Hotel in Yerevan, Armenia.*The...
GetHuman-rivkashv's customer service issue with Agoda from August 2018
6 views | 4459 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-rivkashv's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rivkashv's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-rivkashv a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-rivkashv may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-rivkashv's own words
Hai,*Order number **********I booked an apartment at the Hotel in Yerevan, Armenia.*The credit card was billed this morning, and then I was informed by the hotel that the apartment I ordered is not inside the hotel but in an apartment building at a different address in another locaion in the city!*This information did not appear on Agoda site. The site provides the hotel address only, and the apartment is marketed as part of the hotel with all the hotel's services - lobby, etc.**. The address of the apartment does not suit me.**. I am not interested in an apartment in an apartment building. I booked for hotel.*I canceled the order and requeste a full refund because the information on the website is misleading.*Haviv Shweiky******@***.com**************
GetHuman-rivkashv did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-rivkashv fixed the problem
We are waiting for GetHuman-rivkashv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.