Hai,*Order number **********I booked an apartment at the Hotel in Yerevan, Armenia.*The...

GetHuman-rivkashv's customer service issue with Agoda from August 2018

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The issue in GetHuman-rivkashv's own words
Hai,*Order number **********I booked an apartment at the Hotel in Yerevan, Armenia.*The credit card was billed this morning, and then I was informed by the hotel that the apartment I ordered is not inside the hotel but in an apartment building at a different address in another locaion in the city!*This information did not appear on Agoda site. The site provides the hotel address only, and the apartment is marketed as part of the hotel with all the hotel's services - lobby, etc.**. The address of the apartment does not suit me.**. I am not interested in an apartment in an apartment building. I booked for hotel.*I canceled the order and requeste a full refund because the information on the website is misleading.*Haviv Shweiky******@***.com**************

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Agoda

Customer service issue
Reported by GetHuman-rivkashv
Aug 21st, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 4459 others
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Timeline

GetHuman-rivkashv started working on this issue
Aug 21st, 2018 6:52pm