Hi Team,**I had made a booking via Agoda at 'The World Backwaters' in Kerala.*I would l...

GetHuman-harryvij's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman-harryvij's own words
Hi Team,**I had made a booking via Agoda at 'The World Backwaters' in Kerala.*I would like to cancel the booking as the weather conditions there is really bad.*There is heavy rainfall and floods due to which all modes of transportation have been stopped. The roads also have been blocked.**I have been trying to reach you guys on the customer care number for * days now and I dont see it as a possibility that I will be able to get through.*Even today I was on call for more than ** minutes and was kept waiting even without reaching the customer executive.*This process is very tiresome and in vain as I dont see any possible outcome of waiting in line for hours together without being connected to a person who I can explain my concerns to.*This sort of service is not at all acceptable and I do not see this as a positive point for the branding of Agoda.*I request you to cancel my booking at the property and initiate booking ASAP.*Kindly do the needful.**Thanks & Regards,*Vijay
GetHuman-harryvij did not yet indicate what Agoda should do to make this right.
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How GetHuman-harryvij fixed the problem
This issue has still not been fixed!!! I dont know why the status changed all of a sudden to fixed!!!
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Customer service issue
Reported by GetHuman-harryvij
Aug 17th, 2018 - a yr ago
I have an issue with Agoda too
GetHuman-harryvij shared how to fix
Seen by 3 customers so far
Similar issue to 3936 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-harryvij started working on this issue
Aug 17th, 2018 5:55am
GetHuman-harryvij confirmed the issue is fixed. Hooray!
Aug 17th, 2018 5:56am