Hello Agoda,*I have emailed previously on ** July ****, ** August and again today ** Au...

GetHuman-suzielan's customer service issue with Agoda from August 2018

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Hello Agoda,*I have emailed previously on ** July ****, ** August and again today ** August ****, regarding a booking I made on ** July **** where I did not receive a confirmation email with a booking number.**I have notified Agoda that I would like to cancel this booking but due to the fact that I didn't receive a confirmation email I don't have a booking number and there are no bookings showing up in my online profile either so I can't make contact on the phone or cancel the booking through my online account. I had until the ** September **** to cancel this booking and not be charged a cancelation fee.*****I would like to CANCEL my booking for:**Breakfree Beachpoint - Surfers Paradise**In on **.**.**** out on **.**.**** for a * bedroom apartment. *****Even though I never recieved a booking confirmation, I have rung the hotel direct to be advise that there is an online booking made in my name. **********Please contact me on **** *** *** ASAP to confirm this booking has been cancelled. *****Thank you **Suzie Bramham
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Customer service issue
Reported by GetHuman-suzielan
Aug 15th, 2018 - a yr ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-suzielan started working on this issue
Aug 15th, 2018 6:26am
GetHuman-suzielan indicated the issue is not fixed yet.
Aug 19th, 2018 3:36am