Booking Ref *********. I just made a booking for Quest Apartment in Frankston Australia...

GetHuman-russmay's customer service issue with Agoda from August 2018

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Booking Ref *********. I just made a booking for Quest Apartment in Frankston Australia for * nights, one apartment, * guests. When the booking confirmation arrived it was for * apartments, * guests. I contacted the hotel to correct the booking and they said they have no control over it and to contact Agoda directly to correct the error.*I am concerned because the payment was non refundable for booking changes. But as this was a booking error i am hoping this can be corrected anyway.*Can you please correct the error and refund the extra charge.*My contact number is *** ***-****-*****The booking was for ** Aug and I will be flying today in a couple of hours so appreciate if you can help resolve this urgently.**Russell Mayor
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Agoda

Customer service issue
Reported by GetHuman-russmay
Aug 14th, 2018 - a yr ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-russmay started working on this issue
Aug 14th, 2018 11:23pm
GetHuman-russmay indicated the issue is not fixed yet.
Aug 15th, 2018 9:17am