Hi, I was recently scammed by a property based in Ella, Sri Lanka that is featured on y...

GetHuman-ivanela's customer service issue with Agoda from August 2018

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The issue in GetHuman-ivanela's own words
Hi, I was recently scammed by a property based in Ella, Sri Lanka that is featured on your site. *I had paid for Lovers Stay through Agoda, for * nights and * people, booking ID ********** made out of Singapore. The booking period was *-** August* my account is under the name of Iva L.*When I arrived in Ella first we had troubles locating the property. When I managed to connect with them over the phone they told me they could not let me in because they no longer accept guests because you don't disburse the money for their bookings to them.* *The whole story seems pretty shady, but anyways, I was left without a roof in the evening in an unfamiliar city with * people to take care of , * of whom were elderly. **I had to go through the stress of finding another property for us to stay at on the spot and pay again for another booking. **I have the receipts and evidence I would like to send to you, so that you can deal with this case. **Can you get back to me ASAP with details how are you gonna go about resolving this case and reimbursing me for my payment and all the unnecessary trouble and stress I had to go through.**Regards, Iva
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Agoda

Agod
Customer service issue
Reported by GetHuman-ivanela
Aug 14th, 2018 - a yr ago
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Seen by 6 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-ivanela started working on this issue
Aug 14th, 2018 1:40pm
GetHuman-ivanela indicated the issue is not fixed yet.
Aug 15th, 2018 10:42pm