My booking ID is ********* made today **th August **** (Client June Ooi member number...
GetHuman989928's customer service issue with Agoda from August 2018
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The issue in GetHuman989928's own words
My booking ID is ********* made today **th August **** (Client June Ooi member number ******)**I made a mistake thinking that this hotel was in Khao Yai which we are going on *th november ****. *However, after booking, I was informed in writing by the hotel (Santorini Park Stay) that when they indicate Khao Yai, it actually refers to Khao Yai municipality and NOT Khao Yai province.**I know my booking do not allow refund upon cancellation but I am appealing for a refund as this hotel is not of any good to me and my friends. **I hope Agoda will consider taking into consideration that I am an old and loyal customer and an Agoda member.**Can I get a refund and my gift points back.
Please refund to me and I will make a fresh booking at another appropriate hotel through Agoda, of course.
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