My booking ID is ********* made today **th August **** (Client June Ooi member number...

GetHuman989928's customer service issue with Agoda from August 2018

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The issue in GetHuman989928's own words
My booking ID is ********* made today **th August **** (Client June Ooi member number ******)**I made a mistake thinking that this hotel was in Khao Yai which we are going on *th november ****. *However, after booking, I was informed in writing by the hotel (Santorini Park Stay) that when they indicate Khao Yai, it actually refers to Khao Yai municipality and NOT Khao Yai province.**I know my booking do not allow refund upon cancellation but I am appealing for a refund as this hotel is not of any good to me and my friends. **I hope Agoda will consider taking into consideration that I am an old and loyal customer and an Agoda member.**Can I get a refund and my gift points back.
Please refund to me and I will make a fresh booking at another appropriate hotel through Agoda, of course.
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Agoda

Customer service issue
Reported by GetHuman989928
Aug 14th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 3761 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman989928 started working on this issue
Aug 14th, 2018 1:10pm
GetHuman989928 indicated the issue is not fixed yet.
Aug 14th, 2018 2:12pm
GetHuman989928 indicated the issue is not fixed yet.
Aug 15th, 2018 1:55am
GetHuman989928 indicated the issue is not fixed yet.
Aug 15th, 2018 1:55am
GetHuman989928 indicated the issue is not fixed yet.
Aug 15th, 2018 3:51am
GetHuman989928 indicated the issue is not fixed yet.
Aug 15th, 2018 2:11pm
GetHuman989928 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 2:31pm