I just want a refund of my booking ID ********* for Matabungkay Beach Resort and Hotel in Batangas. I was told upon checked-in that you contacted them since you were not able to run the charges with my Credit Card so I have to pay in cash the whole amount. But now when I received my billing it was billed to me.

GetHuman-mbihag's customer service issue with Agoda from July 2018

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The issue in GetHuman-mbihag's own words
I had a booking at Matabungkay Beach and Resort in Batangas. When I checked-in last July *, **** I was told that Agoda called them that when the charged my booking thru your company, my credit card did not run thru so they collected the amount of Php *,*** plus other charges. But now when I received my credit card billing, my booking thru Agoda.com for Matabungkay Beach Resort and Hotel was billed. How can I claim the refund?
I just want to receive a refund.
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Agoda

Customer service issue
Reported by GetHuman-mbihag
Jul 18th, 2018 - 5 years ago
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Seen by 8 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-mbihag started working on this issue
Jul 18th, 2018 4:13am