Dear Sir*Ma’am,**This is Mr. Tomas Orola. Regarding to hotel reservation I did not rece...

GetHuman-tomasoro's customer service issue with Agoda from July 2018

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The issue in GetHuman-tomasoro's own words
Dear Sir*Ma’am,**This is Mr. Tomas Orola. Regarding to hotel reservation I did not receive any booking confirmation to email so I have no idea what are my booking I.Ds. and my booking was double. At first agoda reject my *st booking because the standard twin room is not available amounting P*,***.**, so I book Euro Suite * amounting P****.**. I was shocked because agoda charge me in * bookings. I want to cancel my *nd booking because agoda already charge * bookings to my credit card. I called Eurotel Baguio and ask if what room is confirmed they said the standard twin room is confirmed. Please refund my *nd booking. Please see below email for your reference.***.*Dear Cardholder,**Thank you for using your UnionBank Credit Card ending in **** in the amount PHP ****.** at AGODA. For inquires regarding this, please call ***********. Ref* ***************This alert was sent for your protection. Call us to unsubscribe.**.*Dear Cardholder,**Thank you for using your UnionBank Credit Card ending in **** in the amount PHP ****.** at AGODA. For inquires regarding this, please call ***********. Ref* ***************This alert was sent for your protection. Call us to unsubscribe.*I was trying to called agoda customer service but no answer**Respectfully,**Tomas Orola
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Agoda

Customer service issue
Reported by GetHuman-tomasoro
Jul 3rd, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-tomasoro started working on this issue
Jul 3rd, 2018 10:56am
GetHuman-tomasoro indicated the issue is not fixed yet.
Jul 3rd, 2018 1:19pm
GetHuman-tomasoro indicated the issue is not fixed yet.
Jul 3rd, 2018 1:20pm
GetHuman-tomasoro indicated the issue is not fixed yet.
Jul 4th, 2018 12:00pm