Tried to book a hotel in Phuket for * nights through Agoda and the payment is already d...

GetHuman-riricabl's customer service issue with Agoda from June 2018

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The issue in GetHuman-riricabl's own words
Tried to book a hotel in Phuket for * nights through Agoda and the payment is already deducted from my bank account. Already checked with the bank (CIMB) and the merchant (Molpay Sdn Bhd), both confirmed that the payment successfully go through, however, after the payment, the booking is cancelled and no charges has been taken by Agoda. Hoping to get a refund.
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Agoda

Customer service issue
Reported by GetHuman-riricabl
Jun 20th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 68 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-riricabl started working on this issue
Jun 20th, 2018 10:10am
GetHuman-riricabl indicated the issue is not fixed yet.
Jun 21st, 2018 1:13pm