Dear Agoda,**I have a booking at Basel Generation Youth Hotel from **** to **** (* nigh...

GetHuman-jaredlai's customer service issue with Agoda from June 2018

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The issue in GetHuman-jaredlai's own words
Dear Agoda,**I have a booking at Basel Generation Youth Hotel from **** to **** (* nights). I book it through agoda.com and my booking id is *********. However, my flight, easyjet **** is cancel due to a French air traffic control strike. **Since there is no way I can get to Basel now, I would like to cancel my booking and request a refund. I understand that I have booked a non refundable rate, but due to the strike I will already have to change my travel plan and loss a lot of money.**Thank you for your kind consideration. **Regards,*Jared
GetHuman-jaredlai did not yet indicate what Agoda should do to make this right.
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How GetHuman-jaredlai fixed the problem
Contact the hotel directly, they are more helpful then agoda
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Agoda

Customer service issue
Reported by GetHuman-jaredlai
Jun 15th, 2018 - 9 mons ago
I have an issue with Agoda too
Fixed
GetHuman-jaredlai shared how to fix
Seen by 9 customers so far
Similar issue to 1747 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-jaredlai started working on this issue
Jun 15th, 2018 3:43pm
GetHuman-jaredlai confirmed the issue is fixed. Hooray!
Jun 15th, 2018 4:03pm