i have booked in Eden hotel Bali with name Lenny Muliawati. and yesterday from Eden hot...

GetHuman-lennymu's customer service issue with Agoda from June 2018

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The issue in GetHuman-lennymu's own words
i have booked in Eden hotel Bali with name Lenny Muliawati. and yesterday from Eden hotel contact me because my booking didn’t found out in their system and they give me until * o’clock noon. and i arrived in Eden hotel at ** o’clock.and their check in their system that Agoda make some bookings mistakes.and i go to Agoda counter in Bali, and they give me some alternative way but Agoda from Hongkong customer service didn’t agree with that..and they told me, it was my fault. COULD YOU PLEASE HELP ME TO SOLVE THIS?thanks!
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Agoda

Customer service issue
Reported by GetHuman-lennymu
Jun 13th, 2018 - 9 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
Similar issue to 1665 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-lennymu started working on this issue
Jun 13th, 2018 6:37am
GetHuman-lennymu indicated the issue is not fixed yet.
Jun 13th, 2018 6:38am