Cancellation of Barossa Weintal Hotel Complex Booking & Refund

GetHuman-somerton's customer service issue with Agoda from June 2018

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The issue in GetHuman-somerton's own words
Hopefully requesting a refund for my payment ... I had made a booking and paid online with my Debit Mastercard ( last * digits ****) for my wife and my self for accommodation at Barossa Weintal Complex at Tanunda in the Barossa Valley in South Australia for night of Saturday *th June, ****. *Unfortunately our pet cat was critically ill just after attempting to leave him at a Cattery for weekend care on night of ****** - subsequently taken to local vet then transferred to vetinary hospital overnight in critical condition with breathing problems and fluid build up around heart * lungs - left for care - Found he had been accidentally poisoned by injesting weed killer used by a neighbour . Luckily he survived.*Due to above had to cancel Weintal accommodation for ****** - after phoning them told to contact Agoda in hope of receiving a refund. Member ID: ******** and Booking ID : ********* My mobile number : ***********I am conscious of fact I need to report details within ** hrs to hope for a refund - so therefore I am forwarding these tonight ***. As just before long Queens Birthday Weekend.*I hope you will be kind enough to assist and return our payment after considering these difficult circumstances. Thank you Andrew Ponton
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Agoda

Accommodation
Customer service issue
Reported by GetHuman-somerton
Jun 8th, 2018 - a yr ago
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Fixed
Seen by 8 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-somerton started working on this issue
Jun 8th, 2018 2:15pm
GetHuman-somerton indicated the issue is not fixed yet.
Jun 12th, 2018 12:19pm
GetHuman-somerton indicated the issue is not fixed yet.
Jun 12th, 2018 12:28pm
GetHuman-somerton indicated the issue is not fixed yet.
Jun 12th, 2018 12:37pm
GetHuman-somerton indicated the issue is not fixed yet.
Jun 12th, 2018 12:40pm
GetHuman-somerton indicated the issue is not fixed yet.
Jun 12th, 2018 12:40pm