Cancellation of Barossa Weintal Hotel Complex Booking & Refund
GetHuman-somerton's customer service issue with Agoda from June 2018
Help with my Agoda issue
GetHuman-somerton's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-somerton a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-somerton's own words
Hopefully requesting a refund for my payment ... I had made a booking and paid online with my Debit Mastercard ( last * digits ****) for my wife and my self for accommodation at Barossa Weintal Complex at Tanunda in the Barossa Valley in South Australia for night of Saturday *th June, ****. *Unfortunately our pet cat was critically ill just after attempting to leave him at a Cattery for weekend care on night of ****** - subsequently taken to local vet then transferred to vetinary hospital overnight in critical condition with breathing problems and fluid build up around heart * lungs - left for care - Found he had been accidentally poisoned by injesting weed killer used by a neighbour . Luckily he survived.*Due to above had to cancel Weintal accommodation for ****** - after phoning them told to contact Agoda in hope of receiving a refund. Member ID: ******** and Booking ID : ********* My mobile number : ***********I am conscious of fact I need to report details within ** hrs to hope for a refund - so therefore I am forwarding these tonight ***. As just before long Queens Birthday Weekend.*I hope you will be kind enough to assist and return our payment after considering these difficult circumstances. Thank you Andrew Ponton
GetHuman-somerton did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-somerton fixed the problem
We are waiting for GetHuman-somerton to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.