I had on *.*.**** (I think) made a booking through Agoda, for a hotel room on Hotel Air...

GetHuman-azvarugi's customer service issue with Agoda from June 2018

Help with my Agoda issue
I had on *.*.**** (I think) made a booking through Agoda, for a hotel room on Hotel Airport International, Mumbai, for **.*.****.**It was made under your 'Pay Later' option and my credit card details were given for the booking, & it was mentioned by you that the Booking details would be sent to my email.**To date I did not receive any email from you in this regard and when I phoned the Hotel to check about my booking, I was informed that there was no record of any booking.**When I phoned Agoda on your No. *************, I am asked to enter my Booking No. (which I have not received), and without it I am unable to even speak to Agoda to clarify.**With all this online booking confusion and also being unable to even telephonically contact Agoda for clarifications, therefore do the following immediately : **PLEASE IMMEDIATELY CANCEL MY BOOKING AND DO NOT TAKE THE BOOKING AMOUNT FROM MY CREDIT CARD RECORDED WITH YOU. **Hope to get some response from you to this email.**ABRAHAM VARUGIS*(Mob: **********)
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman-azvarugi
Jun 6th, 2018 - 2 mons ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 647 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-azvarugi started working on this issue
Jun 6th 2:21am
GetHuman-azvarugi indicated the issue is not fixed yet.
Jun 6th 8:59am
GetHuman-azvarugi indicated the issue is not fixed yet.
Jun 6th 5:55pm