Yesterday afternoon I made a reservation at the Best Western Plus Garden suites and I w...

GetHuman-bonnievz's customer service issue with Agoda from June 2018

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The issue in GetHuman-bonnievz's own words
Yesterday afternoon I made a reservation at the Best Western Plus Garden suites and I was trying to check in June *nd and check out June *rd but unfortunately your computer made it for the *rd to the *th well I went in to Best Western that same day and that's when we found out that it was for the *rd and *th so this morning on the *rd I got online and I cancelled the reservation now that I'm sitting here on my phone looking for something and got on your site in logged in and seeing that I still had a reservation is now **:** p.m. on June *rd and yet I'm trying to figure out why the reservation is still active and not cancel like I had did online why do you guys have this option if you do not cancel when asked to cancel so I like my refund that and you will never have to worry about me using your site again thank you

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Agoda

Customer service issue
Reported by GetHuman-bonnievz
Jun 4th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 38 others
0 customers following this

Timeline

GetHuman-bonnievz started working on this issue
Jun 4th, 2018 5:55am

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