I got an email from you about a promotion deal of $*** off, I wanted to see how much th...

GetHuman-kylliela's customer service issue with Agoda from July 2018

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I got an email from you about a promotion deal of $*** off, I wanted to see how much the fair field inn n suites would be so I went on your app and started to book it just to see the price at the end when I used the promotion. But at the end it didn't let me use the promotion it just booked the room and I was not trying to book it. And no promotion was even used. I then tryed to cancel it and I thought I did but that night at midnight I got charged $*** but I never used the room I never went to the fair field inn n suites. I go through you guys all the time but have never had this much trouble with something so I'm hoping it gets easier from here. All I really want is a refund since I never stayed and I never even wanted to book it. Thank you.

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Agoda

Customer service issue
Reported by GetHuman-kylliela
Jul 5th, 2018 - 5 years ago
I have an issue with Agoda too
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Seen by 7 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-kylliela started working on this issue
Jul 5th, 2018 5:55am
GetHuman-kylliela indicated the issue is not fixed yet.
Jul 6th, 2018 12:13am
GetHuman-kylliela indicated the issue is not fixed yet.
Jul 6th, 2018 12:14am
GetHuman-kylliela indicated the issue is not fixed yet.
Jul 6th, 2018 12:15am